Kowin B.

All around poor service! Booked a flight online for 2 people, round trip. I got a call from Kelly 8 hours+ later saying that the seats I booked were never available. When I asked for a remedy I was told I could get a flight the next day or pay $600 extra for a flight that would land at midnight. I then asked for my booking to be cancelled and to receive a refund and Kelly told me that was impossible. I was transferred to her supervisor Chris who was somehow able to find cheaper flights than Kelly was. This all left a bad taste in my mouth and if I'm going to end up paying full price I will just book through the airline itself. WOULD NOT RECOMMEND TO ANYONE. I'm a car salesman and this was one of the worst bait and switches I've seen. In the end I was told my card hadn't been charged yet, after I had been told a refund is impossible. STAY AWAY FROM THIS COMPANY!