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They have a very bad service, it is very hard to talk to them and I only got a refund after threatening with legal consequences and then only half of it.
Konstantin G.'s review of Erasmusu earned 8 Very Helpful votes
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Empty.
I thought I was making a request to see if the apartment was available and if I could get in...
I booked a room and I found out there are 4 of the exact same rooms in the exact same apartment...
Good afternoon Konstantin,
The Department has verified the booking process and, according to the system, sufficient evidence has also been sent to your email, in a private way.
In fact, as we have already indicated, we received two bookings from you:
- the first one was refused by the owner, for this reason, we prepared a full refund for you;
- the second one has been confirmed by the owner, for this reason, it is not possible to proceed with a full refund. Erasmusu is obliged to send the payment to the owner, who has kept the room occupied for your reservation, losing other possible customers. We have also offered you the option to switch accommodation or negotiate with the owner on a kind of refund.
We really did our best to help you. We kindly ask you to check again the Terms of Use which the user is obliged to read and accept before booking.
If you need help, you can refer to the booking agent.
Best regards,
The Erasmusu Team