K M.

This company is comically awful! Their customer service is laughable. They take weeks to respond. The last day of my delivery window (for 5 dresses) was Oct 13. I reached out in October 14 - asking for a refund and to cancel the order. They responded "if you agree to wait until October 29, we will give you a $25 credit or you can simply cancel your order for a refund to the original payment method under the 'My Account' page of the website". This is total BS. Their website does not allow this function. I emailed again. No response. Then last week 4 dresses showed up, today 1 more dress. Minutes after it was delivered today they sent an email saying something like "our apologies for the slow response in replying, but we see your order was received and everything was resolved". EXCUSE ME? These dresses were needed weeks ago and I reached out multiple times. The company is shady and I will never do business again. My teenage daughters plan to blast them on social media. Good luck "Lucy in the sky". There are plenty of other dress companies with reliable service and communication and comparable products.