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I am very dissatisfied with all prior "customer service" or lack thereof before my interaction with Chienpei yesterday. Chienpei was the first agent to actually listen to our problem and support us. I am very happy with their support Soley.
We have been struggling with our key Cafe for over 6 weeks and it's made the unit unusable for us, which in turn has created a lot of unnecessary stress for myself and my team. I had to continually follow up to find out why no one had reached out to us to help. Repeatedly asking for the same type of detailed information, with no follow up after or any sort of resolution. The most frustrating part is that this was very simply a user error that had somehow worked for us for months prior, and then suddenly not. Only when we had to use the box more frequently during our business period did we encounter these issues, to which the customer service team did an incredibly poor job assisting us.
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Thank you for taking the time to share your experience with Keycafe. We recognize the importance of efficient and consistent customer support and apologize for the inconvenience and frustration you and your team experienced.
We commend Chienpei for her dedication and are glad to hear that she could provide the assistance you required. We're taking your feedback seriously and will be addressing the concerns you've raised to improve our service.
Thank you for your patience and for allowing us the opportunity to make this right. We are committed to ensuring this does not recur and appreciate your trust in Keycafe.