SCAM! Customer service email address is a hotmail address, should have been my first clue, der! But, I saw the bag I wanted for cheap and put my blinders on... never again! I checked my order status because I have not received my tracking info, and it hasn't even shipped, argh! I emailed them a few times and finally got a response that made NO sense at all... I said that I wanted my order within 5 days or my money back, and their response was "OK, thank you"! WTH kind of response is that?!