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Kimberly W.

Contributor Level

Total Points
89

1 Review by Kimberly

  • Truthfinder.com

10/23/23

I like using Truthfinder in my business; HOWEVER, when you have a billing issue (like being billed 3 times in one month for a membership where you should only be billed ONCE) they will not help you. The response I received was "talk to your financial institution because I don't see those charges." I was literally looking at my bank statement and she was telling me she could not see the additional $56.10 for August, September and October that Truthfinder had taken out. Suddenly it's MY problem to fix THEIR problem. Cancelled my membership right then and will never use again. BEWARE

Service
Value
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Chris E. – Truthfinder.com Rep

Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (855) 921-3711 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at help@truthfinder.com and we will try to make this right. If you would like, please feel free to view our Help Page at https://www.truthfinder.com/help/

Kimberly Has Earned 9 Votes

Kimberly W.'s review of Truthfinder.com earned 9 Very Helpful votes

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