K H.

1. Overpriced and unprofessional!
2. My husband sold his 2009 truck 260k miles for the same truck/model 2018 truck 60k miles they wanted to increase my monthly insurance $50. (You would think they would want to lower it since it's a better reliable vehicle)
3. It's incredibly hard to get ahold of someone to speak to or you have to wait crazy wait times 30+ minutes to talk to a representative.
4. I changed insurance companies and was official July 3,2021 but was charged another monthly fee from Safeco on July 16,2021. When I reached out to get my refund the service agent said there was some sort of hold on my account. What hold I am unsure. However I could get it "processed faster" if I provided a picture of my bank statement. So I provided a picture of the deducted amount from their company of $189.66 from my bank account (checking). I sent a picture but had blanked out other personal information such as my checking bank balance and other transactions that I have made. Apparently Safeco wanted the balance of my checking account to "show that the money they took was deducted from my account". I find this absolutely ridiculous and unprofessional to ask for me to provide such information. This is absolutely none of anyone's business except me and my banks! Shame on you Safeco! SHAME SHAME! I will forever tell people to stay away from your business because this is not how you do business with people!