I've placed two orders so far with them. The first one there was the order wasn't processed right away for some reason but when I contacted them they expressed ship at no charge to me to make up for it. I've seen the owner post many times on some of the peptide forums I frequent and he generally cares about his company and his products helping people get better. I'm getting good results from their peptides I'll keep ordering from them and can recommend them confidently.