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Sad to say I would never use them again. I had to change the date within 72 hours because of a work meeting. When I tried to rebook our hotel, the price was now $900+ more for the same 7 days. I checked directly with the hotel and their rate was $560 less than Travel Up. I told Jacob to match it or cancel it. After a few more blah blah emails from Jacob, I finally got canceled. A rip off and not at all a nice experience.
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Good evening, Kevin,
We are sorry that you are dissatisfied with the way we handled your concern. We will take your feedback into consideration as we move forward in our work. At TravelUp, we follow standard guidelines and do not engage in any unethical practice within the business. All amendments are made based on the terms & conditions of the booking or governed by the suppliers.
Thank you for sharing your experience with us. We apologise for the inconvenience caused.
Regards,
TravelUp