Kenneth L.

I had a 5 star experience with Pilot. However, I must admit a was a bit concerned after reading all the negative reviews. The company I purchased from provided me with the tracking number and I was able to track the shipment on my phone from pickup at the manufacturer to delivery. Updates on the website were frequent. Pilot provided a delivery window for the day of delivery and called prior to the delivery. I called them to find out the delivery status twice on the day of the delivery and was able to speak with an attentive rep. The delivery crew wheeled the product into my garage as requested. It was in perfect condition. No visible damage to the package or contents.

My shipment was shipped out of the Cleveland, Ohio region and delivered in the St. Paul, MN region. Checking the BBB and other online reviews, Pilot actually gets very good reviews in this area of the country.