I received a sloppy arrangement from the Haverhill MA store. My daughter did this for me for my birthday and so I kept it anyway as to not disappoint her. The fruit was NOT fresh, it was at least a day old. I received it on Friday and it was bad by Sunday. I called the Haverhill store to get my daughter refunded and the store MANAGER insisted it was fresh cause "she made it" and argued with me. She then hung up on me! I called customer service (?) and they wanted pictures! I already threw the POS arrangement away yesterday. HOW does this company still exist?! I will NEVER order from them and will also tell my friends and loved ones to stay FAR away!