Kelly K.

I had lodged an exchange for a top from a matching set but was meaning to lodge it for the skirt instead. I had shipped back the skirt with the $10.00 return label. I then received a top back which is when I realised my mistake. I then reached out to customer service and explained the situation in which there was a lot of back and forth of them requesting for a photo o the top that they had sent out and then continuously telling me there's a process that they go through and that I have to lodge the return. I was happy to lodge the return but then I would simply get the incorrect item back again with lesser value of what I had paid since the skirt costed more. I didn't have an issue with botching it if they could confirm that they could manually follow up to get me the correct item sent out.

We spoke for a long period of time across over 20+ emails with Andrea constantly palming me off with links to the returns policy and returns portal and not accounting for the difference in value even if I do a simple refund. She would also refuse to refer me to someone who could help despite me asking multiple times and simply tell me she had no conclusion but for me to lodge the return/ exchange (where the same item will be sent out incorrectly again).

She also said that they wanted to rectify the situation but that the skirt is now sold out and when I checked online the size and skirt I was trying to exchange it for was still in stock. I sent her this and a screenshot, which she ignored and replied with 'thank you for your feedback'.

Absolutely trash customer service and although I frequented them before, I will definitely not be wasting any more of my time or money on them and will be spreading awareness.