It's taken 4 months of back and forth with more than one rude customer service representative for them to tell me they don't give store credit to the recipient of a gift. Laurie, a supervisor, told me that they "probably" just put the money back in the card it was purchased on. Thanks for nothing! Now I have to tell the person who gave me the gift that I returned it to check and see if they refunded her! What kind of policy is that?!?!