Keith Y.

I ordered a tune up kit for my AED on August 4th. Their website quoted an arrival time of 5-7 business days. On August 11th, I tried to call to check the status since I had not received any shipping updates. I was on hold with the typical elevator music for about 20 minutes before my call was sent to their voicemail. I left a message with all the pertinent information and a request for a return call. By August 12th, I had not heard from them, so I started over. This time I was on hold for about 10 minutes before the call was dropped on their end. I attempted to use their chat option, but that system is down. I tried calling again, this time I was connected to a customer service agent who stated they are short staffed. She stated she has nothing to do with answering voice mails, and said "I just answer the phone". She confirmed the chat option is not operational due to staffing shortages. She told me my purchased items were scheduled to be shipped on August 13th, 9 days after the order was placed. I pointed out to her that their own website quoted a delivery of 5-7 business days. She claimed that estimate was only for the shipping with FedEx, and did not include the time required to package my order. I ordered three items, all of which could fit in a shoe box. I returned to the survey Email sent by AED Superstore to comment on the delay and customer service fail, but the survey site is also not functioning. I won't be using AED Superstore in the future.