keith w.

Very poor customer service, Do not return emails, phone messages or answer their phones. Ordered a pair of Gerbing electric socks 11/15. Received them and tried them out. Seemed to work ok. Went hunting end of Nov., walked 200 yds to my stand, right one worked, left one shorted out. Called the w/s when I got home. Very polite lady said she would email a return mailing slip and would replace socks upon their receiving 1st pair. Got 2nd pair after waiting 2-3 weeks. Tried them out morning of 1/4/16, worked ok; I then drove to park for a walk in the 30 degree weather thinking it would be a good test, Left one worked, right one shorted. After recharging battery, must be an auto safety shut off to protect battery in case of fault, I tried again. Right sock started sparking. I had earlier emailed and called, with no answers as to the were about of the replacement socks. I emailed again on or about 12/30/15 that if I did not hear from them I would dispute the charge with my card co and turn to social media. So low and behold on 1/5/16 Justin from w/s calls and says he is sorry for the confusion, they are so busy. Explained to him what happened to the 2nd pair. It was agreed he would email return postage slip and send a 3rd. Pair. That was 1/5/26. Numerous emails & messages on their phone have gone UN-returned. Today called my card co & they said enough is enough, credited with the purchase price. Don't waste your time with this company.