Keith A.

I ordered a generator in Jan, 2021. Supposedly it was sent from Champion on the 8th of March. It is now 4/2/21. Shipment still in Texas. Contacted Norwall Power Systems by phone several times over the last 2 weeks. No one from Norwall could tell me anything about my order, when i would get it. So today 4/2/21@10:52am I ended up talking to a Manager Sharon D *******@norwall.com. She was very rude. She said I have 2 choices, "1) I could continue to wait for my shipment, 2) they could order me another" understanding it could take another 3 months plus another month for shipping. I said which way would be the fastest for me to receive it? Under her Breath, she said "some people are so difficult" I said "yes some people are" she said, "I didn't ask you that, I gave you 2 options, now you have 3, you can get a refund" this Manager is the worst I have ever dealt with. I choose option 3 Refund, but I have yet to receive it. I have file a complaint through the Better Business Bureau BBB