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I ordered last Tuesday, and got an email confirmation. The email said I'd get a follow up email saying that it had shipped. I hadn't gotten one so I finally reached out to their support email. Went back and forth, and they gave me a tracking number. I clicked on the tracking number and it said that it had been delivered today but in MARYLAND! The shipping address on the order was NOT intended for Maryland; NOT EVEN CLOSE! I tried calling, I tried emailing, no one has responded yet. I feel like I just wasted $70! No one has offered me any kind of compensation or at least answers! How do I get in contact with these people?!? This is frustrating and ridiculous! I feel like I'm never going to get my order!
Kaylee K.'s review of LELO earned a Very Helpful vote
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Dear Kaylee,
Thank you for leaving your feedback and we are terribly sorry to hear about this situation!
It's definitely not our intention to cause such a hassle with the shipping process! Please know that if you're already in the contact with us in regards to this matter we will make sure to rectify this situation. It may be that our phone lines are busy so please feel free to leave us a voicemail and we will follow up. Additionally, our other contact information can be found under ''Contact Us'' and once you do we will reply as soon as possible. Kind regards, Astird@LELO
Dear Kaylee,
Thank you for leaving your feedback and we are terribly sorry to hear about this situation!
It's definitely not our intention to cause such a hassle with the shipping process! Please know that if you're already in the contact with us in regards to this matter we will make sure to rectify this situation. It may be that our phone lines are busy so please feel free to leave us a voicemail and we will follow up. Additionally, our other contact information can be found under ''Contact Us'' and once you do we will reply as soon as possible. Kind regards, Astird@LELO