Katie C.

I have never done therapy and was excited and nervous to get started. I elected to do 4 video session per week in addition to messaging. As a public school teacher this was a huge financial sacrifice for me to sign up.

Once placed with my therapist I tried to schedule a meeting right away by using the online scheduler through the calmerry website. I was not able to schedule a time slot and would get the message, "this time slot is not available" when I clicked on every slot. Once the therapist messaged me back she indicated that she needed to do all the scheduling as she has multiple calendars and needs to complete it on her end. Perhaps this is a fault on the engineering/design end where the therapists true availability is not visible? Needless to say, she was not available until the following week after I began my subscription.

The first meeting was fine, mostly introductions. The therapist and I the. Scheduled a meeting 3 days later. I logged into the second meeting and the therapist messaged me saying she would be 10 minutes late. 16 minutes later the therapist messaged saying she arrived but the video kicked out. She offered to do it later in the day but I could not attend as I had a prior engagement so we rescheduled for the following day.

The therapist did not set the "official meeting" up using the scheduling tool until the next day until 1:00pm. I attended our scheduled meeting at 5:00pm and the therapist never showed up.

I immediately called to ask for refund. The customer service line rings and you cannot get through to anyone. Someone finally called me back and they said they'd issue me a refund. It is now several days later and I have received a partial refund. I have since tried to get a full refund and they indicated the following…

Thank you for your response! We understand your situation and want to do everything we can for you. We can issue a refund for a week of messaging part($27,49), as a video session has been used, and the counselor did her job here.

Apparently Calmerry thinks the therapist did her job. I let them know that I would never have signed up for a singular introductory appointment had I known that the therapist would not show up to future appointments and was clearly too busy to take on other clients. As a customer I do not think I received the services outlined by Calmerry's marketing in a timely manner. I also do not think I should be held financially liable for Calmerry's choice in therapists.

Given my experience, I would not recommend Calmerry.