When I placed my order, I was not i formed of the 5 week process it would take to receive my painting until after my credit card had been processed. I wrote an email and was told that it's 3-5 weeks for the completion and delivery of the painting. It's now over 5 weeks and I still have not received an email or call in regards to the progress or whether the painting have been shipped or not. 2 calls to them and there is never an answer, I must leave a message and still no reply but email instead. I wouldn't order again. Waiting to see how this painting looks for a over 5 week wait. I'll update my review later