Kathy T.

If I could give them a "zero star" review, I would.
I placed an order for 6 pair of shoes from Miss Arty on Jan 29 and waited several weeks to receive 4 of them. The quality was poor, but I decided to keep 2 of them. I waited another two weeks, but still did not receive the others, so I cancelled the 2 pair that were still not sent to me. I was refunded for those.
I told Miss Arty I did not want to keep 2 of the 4 pairs I had received, even though they offered me a 15% refund if I would keep them. I knew I wouldn't wear them and wanted a full refund ($64.74) so I followed their return policy instructions and paid to ship them back to their warehouse in China (even though the return address on the package I originally received from them was from Chino, CA).
I shipped to the China warehouse via DHL and my package was there within 5 days. DHL tried for 2 weeks to contact Miss Arty to let them know they had a package for them. Miss Arty ignored the calls and emails from DHL, and the package was eventually sent to the Customs Dept in China.
All this time, I was in regular communication with Miss Arty via email to let them know that DHL was trying to reach them, and provided the DHL tracking information several times, and they were always responsive to my emails. However, Miss Arty continued to ignore the emails and calls they received from DHL. Because Miss Arty would not give me an explanation as to why they would not correspond with DHL and receive my package, I can only assume it was so that they could say they never received my returned product and therefore would not have to give me my refund of $64.74.
I am sharing this story on as many social media outlets as I can and will also file a claim with the BBB. Miss Arty operates using unethical and misleading business practices.