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Kathy J.

Contributor Level

Total Points
126

1 Review by Kathy

  • DermaLiv

12/13/15

Don't fall for this scam! I ordered a "free sample". A couple days later, I read some reviews and realized they were screwing people, so I called and told them I did not want any more product. I was told I had to return the bottle, which I did right away. 3 weeks later, my credit card was charged $79.95. I called and demanded a refund. The woman promised me that a supervisor would call me back in an hour. 3 hours later, I called again. I was told, again, that a supervisor was not available. I was told I needed the tracking number from my return, so today I called for THE THIRD TIME, she still would not let me talk to a supervisor, but she told me that my package had been received by them almost a month ago. I blew a gasket! I asked why I had been charged then, if they had received my return. Finally, after another 15 minutes on the phone, she told me they would credit my account in 3 - 5 days. I will be watching my credit card account. Funny thing, I think it was the same woman all 3 times. She used a different name, but she had the same accent and used the same phrases while she was giving me lame excuses. In the end, my "free sample" cost me over $10, with the cost to ship to me and the return postage. I do not know how these people sleep at night. I asked her that too. Lesson learned!

Kathy Has Earned 6 Votes

Kathy J.'s review of DermaLiv earned 6 Very Helpful votes

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