I ordered a balloon birthday arrangement for a friend. The arrangement did not arrive on the date it was supposed to. I called and they said they would upgrade the arrangement and add a note of apology since the balloons did not arrive when they were supposed too. We are now almost 48 hours past the time they should have arrived. I want my money back! The flower shop they worked with would not answer the phone. I wish I had read the reviews before I placed my order. This place is a joke and a rip off. They asked me to wait until Monday and contact them again if it does not arrive. It is Saturday and I expect a full refund because something tells me my order will not be delivered! Do not use this service. They suck!