I've ordered from Country Store multiple times, over about 5 years. Honestly, I've had no problems. Stuff came mostly on time and as ordered. Majority of my orders have been for clothing (tops, sweatshirts, casual clothing) and they have all been fine. I haven't had to contact them, so can't attest to customer service. I know they use multiple vendors, so maybe I've just been lucky. I have recommended them to friends and no one has reported any difficulties to me.