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Kash D.

  • 1 Review
  • 1 Helpful Vote
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Experience: Computers & Technology

Member since December 2014

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1 Review by Kash

Not sure how these guys are still in business. I ordered a phone which shuts itself randomly. I emailed Expansys on *******@expansys.com with in seven days of delivery as advised on their website. I received no response. I sent another email after a week asking for a refund and again no reply. Today I called the customer services and had a hard time explaining that the product is faulty and I need a refund. First I was told that I should have contacted within 7 days and as its been more than 14 days I will receive no refund but just a repair which might take a month. When I complained that I sent an email within 7 days of delivery I am told that I should have contacted about the faulty product within 1 day of delivery. I was surprised how these guys have created rules on the fly. I am refused a refund because I failed to inform the very helpful customer services about the fault within 1 day of delivery. I am not sure how I could have spotted the random shut down of the faulty phone within one day. I will avoid these cowboys in future.

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