Karina R.

I am writing to give feedback about my experience and tell you how disappointed I am. I ordered flowers through FTD's website to be delivered today. I checked in the morning since I know when I send this recipient flowers, she usually gets them around a certain time. I spoke to 4 different customer service representatives via their chat that gave me the runaround and were not able to give me an accurate status. I then finally spoke to another representative that said and I quote "Your order looks great and should be delivered by 5" basically assuring me there were no issues with my order. Another hour went by, and still no delivery. I contacted customer service again only to have another rep tell me that the recipient wasn't at the location and they had called me to tell me, but were not able to reach me so there was no delivery made. This was beyond infuriating! The only reason I even knew there was an issue, was because I called. NO ONE called me to inform me, my recipient was there all day and I never got a phone call. The lack of customer service was beyond upsetting. No one was able to get a hold of anyone, and the only thing they could offer me was next day delivery! This was for someone's Birthday, and their surprise was ruined. Next day delivery would do no good, I do not feel anyone, including the supervisor I spoke to went above and beyond to rectify the situation. I am disappointed, upset, and anything else you can think of. Yes, I requested a refund, but that doesn't matter because I still received poor customer service and someone's Birthday wasn't made special. I will never use their service again and I would hope no one else has to go through this ordeal. I hope they upgrade their customer service as it is lacking terribly.