Kari R.

Recently made a first year photo album for my second son, and was all set to upload when I realized I didn't have something right about the format (wanted a lay flat option). Reached out to Blurb and then sent me prompt, friendly, personal, detailed instructions that answered my question to the letter. Wow! Additionally, after a horrible UPS experience, I expressed I was anxious about the fact they use UPS and was worried I'd be slapped with another hefty fee (which FYI, never pay - learn about "self clear" when it's coming to you internationally!) but no! Not with Blurb, and they assured me of this. YES, they're expensive but WOW when I received my book in the mail it was perfect. Exception quality, so wonderful packaged. You really feel like you've created an heirloom. This is my third album I've done with them - one for my wedding, and both my boys first years. I can't wait for my kids to flip through this newest one. Thank you, Blurb for being ones that still offer real customer service. Nope, totally not paid for this. I was just stunned by the vast difference between UPS and Blurb, and so grateful there are still businesses built on integrity.