Karen T.

During this time of covid DO NOT risk booking through Hotelstonight.com! You cannot reach them. Customer service is non responsive.
I contacted the hotel, Naples beach golf club, regarding my reservation. They said the beaches will be closed. I asked if I could cancel my reservation and they said of course due to the circumstances! I told them I booked through hotels tonight and they said to ask them to email them to request a cancellation and they would be happy to due so without any fees or penalties.

Tiffany at Hotelstonight replied to me saying they "called" the front desk and were told to contact reservations and were not able to reach reservations but were trying.

I called reservations and they told me that hotelstonight knows the procedure which is for them to request via email a cancellation and all fees and penalties would be waived.

In this covid environment, with everything being up in the air... beaches open then closed. You don't book an ocean front hotel if you can't sit beside it get into the ocean! Very sad!