Karen S.

Thank you for the ease & assistance in ordering blinds for a primary bedroom and family room. I took advantage of ordering multiple sets of samples in diverse types from faux wood & wood materials to Roman shade fabrics, woven woods, and horizontal shade material. It was worth ordering the multiple samples as I changed my decision after seeing, touching, and placing samples with wall/trim color. I took advantage of asking questions on the virtual help line. However, when it came down to selecting tape color on the wood blinds, I called to visit with a real person regarding accuracy of colors, since tape samples are not available (an option that would be beneficial to add). However, I appreciated the Enhanced Product Preview option on the wood blinds with my tape colors. This view gave me the opportunity to see the colors & tape combo on a virtual window & added to my comfort level when ordering the blinds. The addition of adding the Deluxe Warranty was also a peace of mind expense I was willing to pay for. We did have a large window blind that arrived damaged. We contacted Customer Service, and they walked us through the replacement process with ease. They were very polite, helpful, and created a help file in case we needed to contact them again. Which we did and it made the process that much easier when they could pull the file up no matter who responded to our call.