Karen L.

I have purchased high quality frames from CFS several times with no problems. This time is different. After many emails, I got this response: "The frame style you ordered is CFSYH*******, and we assure you that there are no blue accents in this particular frame design. When taking the pictures, we use professional light to avoid reflection of flash. Due to lighting conditions or a reflection of light during the photography process, the frame does not show completely black (as shown in the picture you provided from the moulding received) Please note that we do not edit our pictures in a way that would affect the color or appearance of the molding. If it turns out that we made a mistake and sent you the wrong frame, we assure you that we have no issue with providing a replacement. However, please note that any replacement we offer will be an exact replica of the moulding you initially received."
So their professional photos do not accurately depict the frame colors, and to correct their error, they will send the exact same wrong frame. I'm struggling to find the logic in this. BEWARE!