Horrible customer service. If you get an email reply back from them at all you're lucky. They are letting one guy ruin the experience for alot of people too. He's trashing YS employees, even the head guy, he's constantly harrassing and threatening other sellers. Foul language in comments, foul postings on his listings. Hundreds of complaints against this buy but YS will not do anything about him. He must have some connection we don't know about or something. I have no idea why he is allowed to run free like it's his own personal playground. It's gotten so bad, many long time sellers have left. Buyers have left. It makes YS look like a joke.