Kai v.

Philadelphia, PA

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1 Review by Kai

Verified purchase

Terrible, terrible, company that gives 0 $#*!s about you. The house that we rented has squirrels in the roof which they were well aware of prior to us renting it. We asked them to fix this months before we moved in and now 3 months into renting the problem is still unsolved. We've had 3 different washing machines now (first two broke and the third one they gave us is $#*!ty and gross). Oh and when we opened the first one it was just filled with sewage water. There's mice and cockroaches, obviously the house isn't up to code. When they called pest control for us all they did was put traps in the kitchen and left, they claimed they would fix the squirrel problem said there was a hole in the roof but they still haven't done anything. The basement flooded shortly after we moved in, I don't even remember why with all these other $#*!ing problems. Toilets have trouble flushing time to time and some lights aren't working anymore. Heat was broken and it took 2 weeks for them to even come out and fix it, house was $#*!ing freezing. They also replaced our dishwasher recently cause it broke which took them a solid week and a half to get somebody out here yo even look at it.

But the absolute worst thing is there is 0 transparency. They won't let you contact the landlord ever to fix any of these problems you have to go through their portal which takes days to get anybody out to fix $#*!. The only solace we've had is this dude named Tom who works for them, he claims this doesn't happen with other houses. I wonder why they take so long to come out and fix $#*! if we're such a special case and I've come to the conclusion that it's because they don't give a $#*! about us. DO NOT RENT WITH THEM IF YOU CAN. If I had the means I would sue the $#*! out of these mother $#*!ers but I'm just some broke ass college kid and that's how they take advantage of you.


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