Justin D.

After the rental I had broke down (brand new SUV) Budget refused to do anything but tow it - 90 plus miles to nearest location. They told me and text me I had a replacement available immediately. After getting a ride back to Salt Lake International Airport the employees refused to provide me with the replacement until the broken vehicle was in their possession. They had no concern for the fact that I, their customer, had been inconvenienced all day due to their broken vehicle, and now wanted me to wait unknown hours until it was towed back. The employees were all rude and had no concern for the fact I was paying for a working vehicle that whole day and did not have one.