Justin D.

Water heater is dead on arrival. Only option is to pay ourselves or hope one of the vendor technicians wins a bid on how cheap they can replace it for. MSR will not reimburse you. Not sure how legal it is to rent a home that isn't liveable on day 1. Yes, this didn't work from the start of our lease. We've had two technicians come out who could not fix the heater

MSR support is extremely impersonal. It's basically 1 giant call center that routes any issues to vendors. Our (non-certified) leasing agent primarily responded by email unless we called and happened to get her. No direct number.The home itself is great, besides the lack of hot water. But can I really attribute that to the management company.

And because it's now Saturday our chances of talking to anyone who can help us is slim to none. Great first week for a new Main Street Renewal customer! /s

Update: 7/11. MSR Provided a concession for the 6 days the water was out. I had calculated the amount I requested by taking rent and dividing it by 30 days. They gave me $15/day less for a total of $90 less than expected. I suppose that's fair since it was just the water.