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I bought boots half a size smaller than my usual shoe size after reading the suggestion on TOMS website. The boots came in and are too small! I called customer service to get a free return (something they don't offer to their Canadian customers, just so you know) and they told me I'd have to pay for my own shipping back which was upsetting (and close to $30). They told me I should've checked their size chart before ordering. Why do they add info about buying smaller if you have to double check with the shoe size anyways? I won't buy from Toms again.
Julie L.'s review of TOMS Shoes earned a Very Helpful vote
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They state free returns, but the only way you receive a free return if you take a store credit....
Unless you know for sure what your size will be and that you do not want to return them do not...
