Juliana C.

I called on Aug 7 inquiring about receiving an order for personalized bev napkins on 8/19. I told them I wanted assurance I would receive the order by this date (today BTW) before I placed my online order. I received this assurance. Website says: Guaranteed 1-Day Production time - "It's that simple". B. S.! They said personalized napkins are never one day(?) --- then why is it listed as a qualifying item on their Guarantee page? How the hell is a customer supposed to know how they classify their different products - wedding napkins, message napkins, personalized napkins - WTF? I ordered 200 napkins with a simple message - "Happy Birthday Joe on your 60th Birthday!". I called yesterday for a tracking number to confirm the package was on its way. I come to find out that expected delivery is 8/22 (Saturday)!. WHAT? Party is tonite. OMG- why did they tell me it would be received in time? When I called yesterday they said for an additional $5 they could have been 1-day production time ----- excuse me? On top of that, they give a FedEx track number and further learn they use (Not-so) Smart-post that passes the package to the Postal Service. $13.38 and they can't get it sent by FedX ground for a typical 4-day service from Calif to Chicago? A lot of confusion, non-typical and difficulty following what should have been a simple order! I cannot speak for the quality of the product since I haven't seen it -- since it will arrive 3 days after my event. The only thing I can further say about this experience is that I will have $50 worth of a product that I really have no need for after this evening, and they will be arriving 3 days later than the arrangement I made on the phone with a customer service order rep prior to placing an online order. I knew the timeline would be close, but don't blow me sunshine and allow me to think that I'm getting what I need and lead me into a disappointment. Asshats! Also, if they are called fast balloons -- then why do they answer the phone "Windy City Balloons"? These folks are just plain disorganized and confused. DOH! Reviews I read led me to believe people seemed to be satisfied with the product... so I guess just order 4-6 weeks in advance to be assured of having product in-hand for your event -- and pay close attention to the "categories" of items.