Judy G.

I recently returned a jacket to 'The Hut' because it did not fit. The jacket was priced at $260, and I incurred over $45 in international shipping costs for the return. Although the tracking number indicates that the item has been delivered to 'The Hut,' I have yet to receive a refund. Despite multiple contacts, their consistent response has been that the refund process requires five working days. However, it has now been four months, and they have taken no action to issue a refund. This lack of response leads me to believe that 'The Hut' may not intend to process my refund at all, which is highly disappointing and feels deceptive. I am considering contacting my credit card bank for further assistance..