JP B.

**** Buyer Beware Poor Customer Service ****
When I placed my order, I had to enter my payment information twice, when this happen the system defaulted and changed my order to a size small. I tried to contact I Love Jewelry by Facebook but it tells you to email customer service. So I emailed customer service 10/21 and received an automated email that I would have a response within 24 hours. On 10/24, no response to 1st email, I checked my order, not processed, I emailed a 2nd time. On 10/27, no response to my 2nd email, I checked my order, not processed, I emailed a 3rd time. On 10/30, no response to the 3rd email, checked my order, not processed, so I emailed a 4th time; in fact I sent 3 emails on 10/30 which did not receive a response. I received no response at all from customer service. I received another automated email on 11/01 that my order was being processed and minutes later an email that my order was shipped. I made valiant efforts to correct an error on my order, caused by the I Love Jewelry ordering system. It was not until I posted 10/30 to an I Love Jewelry Facebook birthday post for their Customer Relations Manager, expressing my disappointment that I finally prompted a response from the company on 10/31. In an exchange of 7 emails with Customer Service, I received a replacement shirt on 12/09, still not the size that I had requested in the preceding emails. So I emailed on 12/09 and in this email I expressed that doing business with I Love Jewelry has taken up an enormous amount of my time and is incredibly frustrating; requesting for a refund to my original form of payment. Being that again, I received no response, I emailed again on 12/16. In total, from placing my order to today, I have sent 18 emails trying to get my order corrected with no success. I Love Jewelry's failure to provide adequate customer service, failure to respond to customer service requests within the 24 hour expectation they set and failure to follow though in general has resulted in the loss of a future customer and someone who will not be an advocate or supporter of this company. I Love Jewelry's customer service department and Customer Relations Manager have failed to do their job. It has become very clear why the option to leave a review on Facebook has been removed and/or blocked. However, I have come across several forums regarding I Love Jewelry's lack of customer service and follow-though. I have come to learn that I Love Jewelry has had 1,366 complaints filed with the Better Business Bureau and because they have the review option blocked there are multiple consumer forms created by other customers who were not able to get a response or resolution with I Love Jewelry's customer service department. I encourage you to do your research before you make your purchase from I Love Jewelry.