I bought a 2001 Tahoe from them, the process was painless. From when I clicked buy now to having the truck delivered from the auction clearing house took less than 24 hours. I had the title shortly after. The bad reviewers don't understand that they are getting a chance to buy at the dealers auction no warranty implied. They should just go pay MSRP at their local stealership. If you want to buy auction cars and have access to all the auctions on one site shop with Auto Auction Mall.