Jordan G.

I used their referral program to refer two of my friends (I live with them. We live in a group home. Sorry we're not rich, GB). They were excited about getting clothing from GB, and I was so happy with the clothing I had gotten so far that I was planning to use my referral credits to continue my monthly membership past the first introductory month.

THEN I got an email in the wee AM hours saying they canceled my account and please mail back the dress I had checked out (I had purchased the other one.). I called immediately and was told that "it looked like we signed up for three free trials" because I referred my roommates. I explained that it was pretty clear we were three separate people. Different credit cards (with different names on the cards obviously) were used. Very different clothing was picked in different sizes. I know because my friend and i picked out stuff together after she used my referral.

So this woman on the phone literally accuses me of defrauding them and I explain that NO, this is three accounts for three people, why the hell would you automatically cancel all three accounts based on the mailing address alone? And not even ask? It's not like I've been riding the trial free, I literally just bought one of the dresses. In response, she actually asked if we all had other addresses we could use... wow, sure lady, why not send it to my (imaginary) beach house.

I'm so disappointed because I really liked the dresses they were sending and wanted to keep my account, but being accused of scamming THEM on the meager basis that I referred my ROOMMATES makes me want really nothing to do with them now. It's embarrassing to have referred a company to my friends to only have this happen. To top it all off, two of us got these cancellation emails with our three emails listed together, and my third friend got a cancellation email with total strangers listed that none of us knew. I only sent three referrals in total, two to roommates and a third to another friend who didn't sign up so these other weird email addresses listed in her cancellation notice are other people's information which GB has now emailed to my friend, exposing their info?... REALLY SKETCHY.