Jon R.

This review site is not accurate and says that Aquacave is rated 4.5 out of 5 stars on BBB but I just looked it up and BBB clearly states that they won't give them a BBB stamp of approval due to bad customer service issues. I went ahead and ordered anyway but have been left without my order or a refund for said order. They were great at taking my money but won't ship an item to an address that's not the same as the billing address…. This is the only place I've ever ordered from that expects me to have my package stolen instead of having it shipped to my bosses house. I live downtown Salt Lake City in a locked building that carriers do not have access to so they leave packages outside my building for the homeless to steal. Very lame and don't recommend a place that can't do the bare minimum of customer service and can't get a simple BBB accreditation. They also didn't call me to explain why they weren't sending my package and that's after forcing me to give my number twice at checkout but instead said to call their lazy people to be told why. Also I am updating this post to say that they have emailed me a confirmation of my refund so they did that right!