Jon J.

First you can spend an hour trying to convince the "digital assistant" to connect you with an actual human, who will then spend another hour telling you why they can't solve your problem and that in the long run your business means nothing to them. Or you can go to one of their stores and be condescended to by a 20 year old with a man bun who will tell you that you should be happy they raised your rate by only $50 a month for no reason, and that they have never heard anyone else complain about bad customer service. They are absolutely the worst.