Jon D.

I purchased a helmet and bluetooth speaker system that attaches to your helmet. After opening the package and trying the bluetooth system on the helmet, I found it uncomfortable and I couldn't hear it over the engine. So naturally I called to see if I could return the Bluetooth set since I'd never use it. They told me to ship both helmet and bluetooth back (even though I wanted to keep the helmet).

A few weeks later my package arrived just as I had sent it, with helmet and bluetooth included and no refund (goodbye $30 in shipping). I called them again and they said when I opened the packaging I voided my ability to return the both items (would have been good to know ahead of time)... but just to clarify how this return policy works, simply by opening a product and finding it doesn't fit, doesn't work, isn't what you want etc., you negate the ability to return it. Well how do you know if it works/fits if you can't even open it! Why not just say - no returns/exchanges!

Not only that, but the "manager" gave me the run around on the phone, saying they'd take care of it and get back to me, which they never did. I know they're cheaper than other sites online, but don't expect any kind of return/exchange... just assume what you get is what you get.