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Jonathan T.

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1 Review by Jonathan

Guideboat Company

  • Guideboat Company

“They sent the wrong size and kept the shipping fee of $17.95.”
9/9/20

I ordered shorts from Guideboat. They charged $17.95 for shipping. They sent the wrong size, XXL, by mistake. I returned the shorts and asked that I also be refunded the shipping fee since they made the mistake and sent the wrong size. They reimbursed my credit card the cost of the shorts but kept the shipping fee. When I called, I was on the phone for 40 minutes. The supervisor, Tammy, refused to refund the shipping fee even though their company made the mistake. She offered no rationale as to why. Do not deal with this company!

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