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jonathan a.

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Member since December 2020

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1 Review by jonathan

12/8/20

I spent £2453. 70 with GGM Gastro, delivery was great. Quality was ok, but the after-sales service is appalling, almost beyond words. The delivery driver, following COVID directions did not get me to sign off the goods and quickly left. Immediately I checked the items and found that one had been badly damaged in transit. Straight away I sent GGM Gastro detailed information & photographs. I did not get any response. I then sent three more emails, but received no response whatsoever. Each email included photographs. I then send a detailed letter (PDF) via email to their 'complaints dept'. I did not get a response, not even an acknowledgement. I now have a £505 kitchen sink unit that is no use and a £511 kitchen unit with a door that does not fit!. The link on their website to 'transportation damage' takes you back to the same page! There is no transportation damage advice or information. They reply quickly to enquiries when seeking to purchase, then completely ignore, or even reject you when things go wrong. A part or broken kitchen is of no use to me - all the units need to be working. I would sincerely advise companies and anyone considering buying from GGM Gastro to look elsewhere - delivery from Germany has a high probability of some transportation damage, and GGM Gastro seem to have a GUARANTEE of NO AFTER-SERVICE whatsoever. Do not buy from them, you have been warned. I am contacting my credit card company and will be seeking a full refund for the damaged item. Lets hope they provide a genuine customer service. Germany was once the hallmark of service and quality - it seems GGM Gastro is using its national reputation to sell average good with a service that does not even deserve one star. Be warned.

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