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John W.

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1 Review by John

The Big Clock Store

  • The Big Clock Store

“The biggest collection of idiots. Totally lacking customer service.”
11/10/22

I bought replacement parts for a large clock (movement & hands). They arrived promptly. When I tried to assemble the clock, the arm on the movement was too short. This was not their fault. I then contacted them and explained my issue. They were condescending, angry that it was not 'their' clock, and did not understand that I wanted to buy the correct movement (no exchange or refund was asked). After 3 emails their response was 'NO'.

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