John W.

I ordered roses with a balloon, plus chocolates and a teddy bear for my wife for our golden wedding anniversary. The roses and ballon arrived on the correct date but no chocolates or teddy bear. The roses were okay, but the associated greenery with them was dry and crispy. The ballon was also okay! It took me a week to get through to them to complain and they subsequently reimbursed about a third of the price. I emailed to say that I was not satisfied and wanted a full refund, and received a reply that they could only refund the cost of the missing items. I took the complaint to my credit card company and it took them about 5 weeks to get me a refund of the remaining balance, so i'm not out of pocket. However it was extremely disappointing, and upsetting on such a special occasion.