They lie to you in order to rob you. Period. A year ago I received a txt message alerting me that 'Xfinity' was upgrading me 'at no cost', a year later they upped my billing $20 which auto closed my card account for fraud. When I called them out on it and moved my service to a different provider they charged me an early termination fee. I'd love to sue these thieves. ANY BODY BUT COMCAST.