John G.

I ordered a rail lighting system from Lumens. The experience has been a nightmare. First, the rails failed to ship, and it took weeks to get a replacement. Then, the electrician discovered that the sales person failed to include a critical component, then one of the lighting fixtures arrived damaged. Two weeks to even get a response on a replacement. Now, I'm told it will be three months before the replacement is even scheduled to ship. Thousands of dollars for a crappy experience. My suggestion is to avoid Lumens and try Lighting New York instead.