I chose to write an email, only because of my online experience. (In store staff, and availability is always great)
(All my praise goes to in store employees, especially located in Millenia mall, sweetest genuine people who really do help and don't make checking out feel like just a transacation)
On a different note, my experience with customer support (over the phone) was so unprofessional that I almost just wanted a refund. I don't recommend online shopping here whatsoever just in case of any mishaps.