My experience has been the same as many others here. I ordered 2 products. Unlike many others, I did receive them. I decided I wanted to return them. Homeclick touts their Free Return Policy. I contacted them twice via their website contact form. No response. I contacted them via email at their suggested "*******@homeclick.com" email address. Nothing. I have called them multiple times, at all times of day, on all days of the week, at all of which times the recordings on their number say they should be there, and tried to reach Customer Service, Sales, and Returns, and NO ONE EVER ANSWERS, IT'S ALWAYS A RECORDED RESPONSE. I would assume that means they're a bogus, rip-off operation. I will eat the cost of the products I ordered and stop wasting my time.